Privacy Policy

Account and contact details

When you register or update an account, the site may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. It may also record your account preferences, communication choices, responsible gaming settings and information you provide when contacting support. This information is used to create and maintain your account, communicate with you, provide customer assistance and help keep account activity secure.

Identity and verification information

To verify identity, age, eligibility or account ownership, the site may request documents or information such as identification documents, proof of address, photographs or other verification material. Additional information may be requested when an account activity requires further review. Verification information is used to complete identity checks, reduce misuse, support anti-fraud measures, protect players and satisfy obligations that apply to online gambling services.

Payment and transaction records

The site may handle information about deposits, withdrawals, payments, refunds, account balances, game activity and other transactions. Payment details may be processed through payment providers, and the site may not receive or store every detail associated with a payment method. Transaction records help process requests, reconcile accounts, investigate disputed activity, identify unusual transactions, provide support and maintain records required for compliance.

Technical, device and usage data

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, general location information, pages visited, login times, referral information and details about how features are used. This data helps the site function properly, monitor performance, troubleshoot faults, prevent unauthorised access, identify suspicious behaviour and improve the player experience.

Information from communications and checks

Messages sent to support, account notes, complaints, survey responses and other communications may be recorded so that questions can be answered consistently and issues can be investigated. The site may also use information from payment, identity, fraud prevention or verification providers where this is necessary to confirm information, protect accounts and meet applicable obligations.

Information may be used to run and improve the website, provide requested services, personalise general content, maintain accurate records, communicate important account notices, investigate security events and enforce the website's terms. It will not be used for an unrelated purpose where that use is not permitted or where a further notice or consent is required.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including operating an account, providing support, resolving disputes, preventing fraud, maintaining security and meeting record-keeping obligations. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, payment and transaction records must be kept for a period required by law or for other legitimate record-keeping purposes. Once that period ends, the information will be reviewed and handled in line with applicable requirements. Information that is retained will continue to be protected and used only for appropriate purposes.

How to exercise your data rights

You can contact support@spinsofglorycasino.wtf to ask about your personal information or exercise available data rights. To help protect your account, the site may need to confirm your identity before completing a request. Please use the email subject or message to clearly explain what you are asking for and include enough information to help locate the relevant account.

• Access your data: ask for confirmation about whether personal information is being handled and request a copy of relevant information, subject to applicable limits.
• Correct your data: ask for inaccurate, incomplete or outdated account information to be corrected or updated.
• Delete your data: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This request may be limited when records must be retained for legal, security, fraud prevention or dispute-related reasons.
• Withdraw marketing consent: ask for consent to marketing communications to be withdrawn at any time. You may also use an unsubscribe option included in a marketing message where available. Important service, security and account messages may still be sent when necessary.
• Ask about handling: request general information about how your data is used, shared or protected, or raise a concern about a privacy matter.

The site aims to respond to privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the information involved and the need to verify identity. If a request cannot be completed, you will generally be given an explanation, subject to security, confidentiality and legal restrictions.